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An error occurred while saving the commentMarcel commented
My club is having BIG issues with the app and they are wanting to ditch you guys and go to another app.
Please help as I do not want to move and have to start my Club's set up all over again.
a couple months ago your email invites to join teams and share access were disappearing into the great black internet hole.
After many many many attempts to gain support with no response, the issue seemed to magically right itself.
HOWEVER, since then and for the last month to two months there has been a SERIOUS lag in message and game/training update notifications..... I'm talking like up to 48-72 hours after a message or update is sent the notification and email message finally pops up. Kind of defeats the purpose of the whole "instant" messaging thing don't you think?
I've worked around this by asking all my players NOT to rely on notifications and to actively go into the app to check activity and alerts for any messages or updates and have also asked my Coaches and Managers to send emails where possible.
NOW however it seems we are back to team invites disappearing into the ether.
This is so incredibly frustrating and I am at my wits end with 21 teams all messaging, emailing and calling me about their growing frustration with the app.
PLEASE CAN SOMEONE ACTUALLY RESPOND AND GET THESE ISSUES IRONED OUT BEFORE I HAVE A FULL CLUB MUTINY TO DEAL WITH.
FYI - I was going to upgrade all my coaches, managers and admins to pro status (approxiamtely 100 people) but have held off on this because of these issues.
Come on guys - it's been a brilliant app and i have used it for the last four or five years now but this is just getting ridiculous and we can't run our club this way.
I need some action or we are going to have to look elsewhere for our team management.
I really hope we hear from you soon.
NOT MY FIRST EMAIL/HELP MESSAGE!!